On October 31, 2017, DigiCert, Inc. acquired from Symantec Corporation the business of providing and supporting Symantec’s Website Security and PKI products and services (the “Products”). Unless you have separate agreement with DigiCert regarding the Products, your use of the Products is governed by the applicable terms and policies in the Legal Repository, including the Subscriber Agreement, Certificate Policy, Certificate Practices Statement, Seal Agreement, and Netsure Warranty (the “Terms”), and references to Symantec or its affiliates in the Terms shall be understood to refer to DigiCert, Inc. and its affiliates.
With the news of the DigiCert acquisition of Symantec’s Website Security and related PKI Solutions business, we are excited to bring together the industry’s top talent and resources to accelerate innovation of SSL, PKI and IoT solutions for our customers and partners.
We know you will have questions about what this means for you. We understand that a successful acquisition requires the right amount of attention and resources to ensure the transition is a smooth experience for all. We’re committed to doing it the right way.
Chief Executive Officer
After much anticipation, I’m happy to share the news that we completed our acquisition of Symantec’s Website Security and related PKI solutions, becoming the premier provider of SSL/TLS and PKI solutions. We enthusiastically welcome our new Symantec customers, partners, and employees.
Now that the deal is complete, our two organizations can start working to build an even greater security company together. We are committed to working through this acquisition the right way—making the transition seamless for customers and partners, integrating processes, and coordinating with browsers.
Since announcing the acquisition, DigiCert has actively engaged with the security community to explore paths that address browser concerns about Symantec-issued certificates while balancing the TLS implementations currently deployed. This plan is close to completion and will minimize impacts, allowing customers to continue securing their transactions.
Symantec-issued certificates impacted by the browser timelines will need to be replaced. These will be replaced at no cost at the appropriate time, and we’ll work to ensure a smooth process. Many customers have already received information on certificate replacement, and more information will be forthcoming for affected parties.
DigiCert has gained a strong reputation in the industry for being fast, reliable, and responsive. Known for our exceptional customer support and fast issuance, we’re excited for Symantec customers to experience this level of service in addition to our industry-leading OCSP response times, and award-winning PKI and IoT management platforms.
We built our infrastructure for scale and performance, which is especially important as we take on the Symantec Website Security and related PKI business. DigiCert systems are designed for high-volume deployments for SSL and IoT and are stress-tested for billions of certificates. As such, we’ll be able to continue providing industry-leading issuance times, even with the added Symantec business.
In the coming months, our customers will enjoy the benefits of best-in-class products and services as we bring together the technology from both DigiCert and Symantec. This includes DigiCert’s SSL and private PKI services and leading PKI-based solutions for IoT device security with automated certificate management.
For now, Symantec customers can continue to order and purchase certificates the same way they always have. In addition, they can still use existing Symantec management tools. Account management contacts, existing contracts, brands, and validity periods for certificates will remain the same, as does pricing.
Partners will also be able to offer their customers an even wider range of solutions, drawing from the portfolio of Symantec and DigiCert security offerings. As the world leader in SSL and PKI, our partners play a crucial role in helping us deliver identity, authentication, and encryption for the web and IoT.
From the beginning, DigiCert has been driven by helping our customers and solving pain points for SSL and PKI management. With the addition of Symantec’s Website Security to DigiCert, we are bringing together the top talent in the industry, which will help us accelerate our efforts to simplify SSL and PKI solutions.
DigiCert will continue to participate in industry groups, where we help shape security standards and make sure you stay at the forefront of security practices.
We know there will be questions and we’ll strive to be transparent by keeping our customers and partners updated with regular communication. If you have questions about your specific situation, customers and partners can continue to reach out to us using the same methods you’ve always used, whether through your Symantec or DigiCert account rep, or by contacting our Support teams.
We’re committed to our customer-first philosophy while building upon our legacy as a security industry leader. Thank you for your continued loyalty.
- John Merrill
DigiCert, with the addition of Symantec’s Website Security business, is a leading global provider of digital certificates.The world’s leading banks, e-commerce, technology, healthcare and manufacturing companies rely on us to provide scalable encryption and authentication for their most valuable online properties. Beyond the web, DigiCert innovates with leading scalable, automated PKI-based solutions for identity, authentication, and encryption for the Internet of Things (IoT) and other emerging, connected markets.
Milestones: DigiCert secures more than 26 billion web connections every day.
Customers: Leading companies, including the Global 2000, use DigiCert brands.
Leadership: CEO John Merrill and an experienced executive team lead with more than 100 years combined CA experience
Employees: More than 1,000
Offices: Lehi, Utah (headquarters); St, George, Utah; Tokyo, Japan; Mountain View, Calif; Cape Town, South Africa; Dublin, Ireland; Melbourne, Australia
“DigiCert stays on the cutting edge of cryptography, security developments, and certificate authority industry standards. This makes it easy for us to understand and quickly address protocol vulnerabilities and standards changes to ensure our clients can deliver uninterrupted on-demand video streams to their users.”—Philip Chon, security analyst, Verizon Digital Media
“DigiCert provides the EV certificates that enable us to offer our customers enterprise IAM at scale through our Digital Identity Services. Companies need to manage access to highly privileged systems, and implement controls around what each person can do within those systems. Our partnership with DigiCert enables us to improve the user experience by efficiently and securely connecting the right people to critical data and resources.”—Vijay Kumar S, cloud operations engineer specialist, Accenture
“DigiCert is well positioned for this opportunity,” said Jody Cloutier, former senior program manager, Microsoft Cryptographic Ecosystem. “During my time at Microsoft managing the root store program, I always found DigiCert to be committed to advancing online trust. I expect that this acquisition will lead to increasing investments in new platforms and products that will benefit customers.”— Jody Cloutier, former Senior Program Manager, Microsoft Cryptographic Ecosystem.
“We have enjoyed world-class support offered for a variety of products and services from DigiCert for many years. DigiCert always communicates openly with us, and works tirelessly to understand and quickly address issues with complete transparency. Their support cannot be touched!”--Kristi Prengaman, domain portfolio manager, VMWare
“DigiCert has a vision and a commitment to improving the SSL/TLS/PKI market. DigiCert is the only CA that understands current technology practices and provides the APIs CertSimple needs to build innovative products in the identity (EV) space. We expect the addition of Symantec’s Website Security business will spur that innovation.”--Mike MacCana, founder & CEO, CertSimple
“DigiCert provides Plex with critical security technologies that enable us to deliver scalable encryption and authentication to protect our customers’ content. DigiCert has earned a strong reputation in the industry for being fast, reliable and responsive, and we do not expect this acquisition to change our consistently excellent experience.”--Scott Olechowski, chief product officer, Plex
“Since the earliest days of Google Certificate Transparency as a concept, DigiCert was a willing partner in helping us test our systems, solve problems, and bring this important technology to fruition. They were an early implementer and also provided the first independent log that CAs could use to make CT operational. DigiCert has shown a willingness to challenge the status quo to advance CA security and trust.”--Ben Laurie, head of security and transparency, DeepMind
"Based on our experience working with DigiCert, they are exceptionally well positioned to acquire Symantec's assets and integrate their customers. We have found DigiCert's technology and support team to be both reliable and responsive."--Patrick Donahue, security engineering product lead, Cloudflare